COVID-19 Information, Precautions and Guidance

Care During a Public Health Crisis

The safety of our patients and staff has always been and remains our top priority.

While we have been actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and the California Department of Public Health since the onset of COVID-19 — and have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community — the sustained public health emergency necessitates all California hospitals to define and implement Crisis Standards of Care. Utilizing established best practices and guided by ethical principles and a commitment to equity, this guidance provides a framework to help healthcare providers plan for and make critical decisions. It aims to ensure that, despite being faced with a crisis situation, we are able to continue to provide healthcare services in a coordinated and thoughtful manner, using an established framework, procedures and guidance.

Critical Care Resource Plan

We are doing everything we can to avoid reaching extreme crisis; however, our greatest immediate hope in this hard-fought battle against this virus is that citizens will heed the advice of our trusted public health leaders: physical distancing, limiting our gatherings, wearing masks, and respecting the guidance of our healthcare workers. By doing so, you are saving lives — and you are helping our teams be there for their families, as well. 

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here to deliver a superior healthcare experience.

COVID-19 Vaccine

In this series of videos, Infectious Disease Specialist Dr. Jonathan Truong answers your questions about the benefits of the vaccine, who should get it, and what to do after you've been vaccinated.

Emergency Department – Do Not Delay in Seeking Critical Care

Our Emergency Department is staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.

Our rooms are private and we have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed, and patients are separated based on symptoms.

Individuals Experiencing COVID-19 Symptoms

If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-Checker button at the top of the page.

Hospital Services and Programs

The hospital is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.

Most community health education programs offered by the hospital in the near term have been canceled or postponed; please follow the hospital on Facebook for updates.

COVID-19 Outpatient Rehabilitation Program

If you had COVID-19, you will likely require extra time to recover. You may have problems with speech or swallowing in the weeks or months following infection.

Learn more about therapy offerings with Palmdale Regional's Rehabilitation and Orthopedic Institute.


For your convenience and safety, virtual visits via Telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.

LIMITED VISITATION – Be an Advocate for Your Loved One’s Care

For the safety and health of your loved ones and all hospitalized patients, the following is in effect until further notice:

  • All visitors will be screened upon arrival at the hospital. ID is required to enter the hospital. Social distancing and masks are required at all times while in the hospital.
  • Visitors are required to use hand-sanitizing gel (or hand washing) upon entering the facility as well as entering and exiting a patient room.
  • Inpatient Setting – Two visitors, 16 years of age or older, are allowed in all inpatient units, including the intensive care unit (ICU). Hours of inpatient visitation are from 10 am to 8 pm.
  • Emergency Department – One visitor may accompany an adult patient into the ED. Both parents, or two visitors, may accompany a pediatric ED patient. If the patient is admitted to the hospital, visitors can follow the patient to the inpatient area.
  • Surgery and Outpatient Services – Two visitors may accompany a patient who is:
    • Having outpatient surgery or a procedure.
    • Getting an outpatient test such as CT, MRI, COVID lab test, or PET.
    • Arriving for an elective inpatient surgery. Visitors must stay in the surgery waiting room.
  • Café, Waiting Rooms and Public Restrooms – Our visitors are allowed to use the hospital cafeteria, gift shop and hospital waiting rooms. All public restrooms are available for visitor use.
  • COVID+ Visitation – In accordance with the current end-of-life, ADA and visitation policy guidelines, PRMC will continue to evaluate visitation on a case-by-case basis. This determination will be made by the Department Director, Administrative Supervisors, Director of Risk Management, and/or C-Suite.
  • You may see our team members taking extra precautions with personal protective equipment (gloves, masks, etc.). This is for your protection and theirs.

Thank you for your cooperation and for being an advocate for the health and care of your loved ones and all hospitalized patients.

How Will Flu Be Impacted by COVID-19?

Dr. Jonathan Truong, Infectious Disease Specialist at Palmdale Regional Medical Center, answers your questions about the upcoming flu season and how it will be impacted by COVID-19.

Get Answers


The CDC recommends individuals and families follow everyday preventive measures including:

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.

Additional Resources

Video: CEO's Message to Our Healthcare Heroes

In honor of Nurses Week and Hospital Week 2020, Palmdale Regional Medical Center CEO Richard Allen gives thanks to the healthcare providers who risk their lives every day during the COVID-19 pandemic.

Video: Important Information About COVID-19

Learn more about the disease from Jonathan Truong, MD, Infectious Disease Specialist, including how to prevent it, what to do if you have symptoms, and what to expect moving forward.

Additional Resources

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